Protecting Your Emails

16 August 2013
Protecting Your Emails

There is a current increased threat of viruses affecting email delivery, so we are employing new steps to prevent this from occurring. We are upgrading the Apollo mail server to improve the level of security against viruses. The upgrade will also enable webmail to work better on Smartphone and Tablet devices.

We've put together a list of tips for keeping your email secure.

1.    Use anti-virus software with email scanning enabled and ensure it is kept up-to-date.  Scan your computer on a regular basis.

2.    Ensure all computers using your network are secure with anti-virus software and scanned on a regular basis.

3.    Ensure all computer operating systems on your network have the latest security updates installed.

4.    Do not open email attachments from sources you don’t trust or from unsolicited emails such as the “Inland Revenue” promising you a tax rebate, or from PayPal or a bank asking you to open the attachment because your account was “limited” or “closed”.  The Inland Revenue will always send a letter in the post, and PayPal or your bank will never ask you to carry out any action outside of their website.

5.    Some emails from untrusted sources may contain links to hijacked websites which install malware on your computer without your knowledge.  If a link looks strange, don’t click it.

6.    Do not use public or hotel wi-fi hotspots, or any network connection you don’t trust, to check or access your emails without using a secure VPN* as hackers and other infected computers can search network traffic to find login details for email accounts to compromise. This is especially prevalent in hotels where business users are targeted because of their usually good sender reputation.

7.    If you notice an unusual number of bounced emails in any of your accounts for emails you haven’t sent, report it immediately to Apollo by sending an email to with subject “EMAIL ALERT”, stating which account is receiving them.

Please be extra-vigilant as any account that becomes compromised and sends SPAM can result in the future sender reputation for either the user or the server as a whole to be degraded, which results in emails being either delayed or not received by recipients.

* Virtual Private Network – details available at…

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